When I purchase tickets through TLCLobsterfest.org, what security measures are taken to protect my personal information?
TLC Lobsterfest servers are secured by GeoTrust™ Secure Sockets Layer (SSL) encryption certificates. TLC Lobsterfest utilizes PayPal as its credit card processing company and as such your credit card information is protected via PayPal when you are transferred to PayPal to complete your transaction.
In addition, TLC Lobsterfest never stores any of your financial information, such as full credit card numbers and security codes (CVV numbers). This information is encrypted throughout the process and plain text credit card and CVV numbers are never available to TLC Lobsterfest.
How can I submit payment if I am not comfortable providing credit card/financial information through your website?
Automated tickets purchases are the preferred payment method to ensure timely processing and e-ticket delivery. However, we will accept personal checks and an event registration form if this is your desired method of payment. Please make checks payable to “TLC Lobsterfest” or “Trinity Lutheran Church” c/o TLC Lobsterfest and mail to the following address along with the registration form.
Trinity Lutheran Church
20 Meadowlark Rd.
Vernon, CT 06066
Please make sure the registration form includes an email address, your mailing address and a phone number in case we need to reach you. Your tickets will be available for pickup the day of the event. Please bring photo identification to pick up your tickets.
Can I receive a refund if I am unable to attend TLC Lobsterfest on September 26th?
Unfortunately, we are unable to process refunds.
Why do I see the word “PayPal” on my receipt or on my credit/debit card statement?
PayPal is the credit card processing company we use to process all credit cards. They act as an intermediary between TLC Losterfest and your credit card issuing company/bank. Your credit card information is encrypted as it passes through the PayPal processing system whereby neither TLC Lobsterfest nor PayPal has access to your plain text credit card or security code numbers (CVV).
How do I confirm my payment was submitted successfully?
A receipt will automatically be emailed to the email address provided during the payment process. In addition a link will be provided on your receipt for you to download and print your tickets.
Do I need to bring the bar code from the link on my receipt with me to TLC Lobsterfest?
YES, each of the bar codes represents one ticket. We will scan these bar codes when you arrive. If you purchase four lobster meals, you will receive four tickets in your receipt, please print each ticket and bring with you.
If you happen to forget your tickets and have your phone with the emailed receipt, we will be able to scan the bar codes directly from your phone. If you happen to forget your tickets and you don’t have your receipt on your phone, we will be able to look up your bar code in our system.
What if I lose my receipt and tickets, can I get another copy?
Your receipt has the link to your tickets. Please save the email from TLC Lobsterfest which contains the link to your receipt and tickets. If by chance your misplace or lose the email from TLC Lobsterfest confirming your purchase, please email us at email@example.com from the email address you used when you purchased the tickets and we will email you copies of your receipt and tickets. Please remember tickets can only be scanned once and subsequent scans of the same bar code will be considered used and void.
Is my payment for the lobster or chicken meal tax-deductible?
Please consult with a tax professional or your accountant as to whether your payment to TLC Lobsterfest is tax deductible. Trinity Lutheran Church is a 501(c)(3) nonprofit religious organization determined by the Internal Revenue Service. Generally speaking only the amount over the fair market value of the service you received (in this case a lobster or chicken meal) is considered tax deductible.
If during the payment process you wish to make a donation and do so by entering a donation amount in the donation section, the amount you enter and pay is tax deductible.
What comes with my lobster or chicken meal?
Each lobster meal comes with two (2) lobsters (1 to 1.25 lbs each), corn on the cob, clam chowder, baked potato, roll and butter, dessert and a drink. Each chicken meal comes with a grilled half chicken, corn on the cob, clam chowder, baked potato, roll and butter, dessert and a drink.